Child Safety Policy
Last Updated: April 1, 2025
Narvella is committed to protecting the safety and privacy of children online. This Child Safety Policy outlines our approach to ensuring that our services are not directed to, and do not knowingly collect information from, children under the age of 18.
Age Restrictions
Our services are intended solely for individuals who are 18 years of age or older. We do not knowingly provide services to, or collect personal information from, anyone under the age of 18.
By accessing or using our services, you represent and warrant that you are at least 18 years of age. If you are under 18, you must not access or use our services.
No Collection from Children
We do not knowingly collect, use, or disclose personal information from children under the age of 18. Our services, content, and marketing are not directed toward children.
If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.
Parental Notification
If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us, please contact us immediately using the contact information provided below.
Upon verification of your relationship to the child, we will promptly delete all personal information associated with that child from our systems.
Information We Request from Parents
To process a removal request, we may ask you to provide:
- Your name and contact information
- The child's name and any usernames or email addresses used
- Verification of your relationship to the child
- Details about how the child accessed our services
Age Verification Measures
We implement reasonable measures to verify the age of our users, including:
- Requiring users to affirm their age during registration
- Monitoring account activity for indicators of underage use
- Investigating reports of potential underage access
- Terminating accounts that violate our age requirements
Content Standards
While our services are designed for adults, we maintain content standards that prohibit:
- Content specifically targeting or appealing to children
- Marketing materials designed to attract underage users
- Features or functionalities intended for child audiences
- Partnerships or promotions directed at minors
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or age verification measures of these external sites.
We encourage parents and guardians to monitor their children's online activities and to educate them about safe internet practices.
Employee Training
Our staff members are trained to:
- Recognize potential underage access or usage patterns
- Respond appropriately to child safety concerns
- Handle parental inquiries with sensitivity and urgency
- Follow proper procedures for information deletion
Reporting Violations
If you become aware of any individual under the age of 18 using our services, or if you have concerns about child safety in relation to our platform, please report it immediately.
How to Report
You can report concerns through the following channels:
- Email: help@narvella.online
- Phone: +442920615718
- Mail: 4 Old Dundonald Rd, Dundonald, Belfast BT16 2EG, United Kingdom
All reports will be investigated promptly, and appropriate action will be taken in accordance with this policy.
Cooperation with Authorities
We cooperate fully with law enforcement agencies and child protection organizations when concerns about child safety are raised.
We will disclose information to authorities when required by law or when we believe disclosure is necessary to protect the safety of a child.
Data Retention
When we delete information belonging to a child under 18, we ensure that:
- All personal information is permanently removed from active systems
- Backup copies are marked for permanent deletion
- Associated accounts are terminated and cannot be reactivated
- Parents or guardians receive confirmation of deletion
International Considerations
Age requirements and definitions of childhood vary by jurisdiction. Where applicable law requires a higher minimum age than 18 years, that higher age applies in those jurisdictions.
We respect international frameworks for child protection and align our practices with globally recognized standards for child safety online.
Policy Updates
We may update this Child Safety Policy from time to time to reflect changes in our practices, legal requirements, or industry standards.
When we make significant changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice through our website or other communication channels.
Educational Resources
We encourage parents and guardians to utilize online safety resources to protect children, including:
- Parental control software and monitoring tools
- Internet safety education programs
- Age-appropriate content filtering systems
- Open communication about online activities
Commitment to Safety
Protecting children online is a shared responsibility. Narvella is committed to maintaining a service environment that excludes minors and upholds the highest standards of child safety.
We continuously review and enhance our age verification and child protection measures to ensure compliance with evolving best practices and legal requirements.
Contact Information
If you have questions, concerns, or requests related to this Child Safety Policy, please contact us:
Narvella
4 Old Dundonald Rd, Dundonald
Belfast BT16 2EG
United Kingdom
Email: help@narvella.online
Phone: +442920615718
We will respond to all inquiries regarding child safety as quickly as possible, typically within 24 hours of receipt.
This Child Safety Policy is part of our commitment to responsible service provision and compliance with child protection principles. By using our services, you acknowledge that you meet our age requirements and agree to report any violations of this policy.