Privacy Policy

Last Updated: August 9, 2025

Narvella ("we," "us," or "our") operates narvella.online (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Express interest in obtaining information about our services
Participate in activities on the Website
Contact us for support or inquiries

The personal information we collect may include:

Name and contact information (email address, phone number, postal address)
Company name and business information
Payment and billing information
Account credentials (username and password)
Communication preferences
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

IP address and location data
Browser type and version
Operating system
Referral source and exit pages
Date and time of visit
Pages viewed and links clicked
Device identifiers and characteristics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings
Understand how you use our Website
Improve Website functionality and user experience
Provide personalized content and advertisements
Analyze Website traffic and trends

You can control cookie preferences through your browser settings, though disabling cookies may limit your ability to use certain features of our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and managing accounts
Sending administrative communications and service updates
Responding to inquiries and providing customer support
Personalizing user experience and delivering relevant content
Conducting analytics and research to improve our offerings
Detecting, preventing, and addressing security issues or fraud
Complying with legal obligations and enforcing our terms
Sending marketing communications (with your consent where required)
Facilitating business operations and internal purposes

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment processing and billing services
Cloud hosting and data storage providers
Analytics and performance monitoring tools
Customer relationship management systems
Email delivery and communication platforms
Marketing and advertising partners

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

Comply with legal processes or government requests
Enforce our terms and conditions
Protect our rights, property, or safety
Prevent or investigate potential wrongdoing
Protect the safety of users or the public

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

The nature of the information collected
The purpose for which it was collected
Legal, accounting, or reporting requirements
Whether you have requested deletion of your data

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction and Update

You may request that we correct inaccurate information or update incomplete information.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions and retention requirements.

6.4 Restriction and Objection

You may request restriction of processing or object to certain processing activities, including direct marketing.

6.5 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6.6 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will provide notice through the Website or by other means, such as email, to give you the opportunity to review the changes before they become effective.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Narvella
4 Old Dundonald Rd, Dundonald
Belfast BT16 2EG
United Kingdom

Email: help@narvella.online
Phone: +442920615718

We will make reasonable efforts to respond to your inquiry or resolve your concern in a timely manner.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.